Hunter Properties HP Medallion
HUNTER PROPERTIES EST. 1991 • CHICAGO
24/7 Live: (888) 586-1991
Est. 1991 • Chicago Multifamily

Chicago Multifamily Property Management

Operating 2,700+ units across 64 Chicago properties with 50+ in-house trade specialists, 24/7 live human emergency dispatch, and $0 contractor markup on repairs.

Request a Management Proposal → Real Financials & NOI →
35 Years of Chicago Multifamily Stewardship
Fiduciary Standard
35 YRS
Years in Chicago Est. 1991 • Continuous
2,700+
Units Managed Lakefront Corridor
64
Multifamily Properties Vintage Brick & Courtyards
$0 Pass-Through
Contractor Markup 100% Wholesale Labor & Parts
Average Emergency Response Under 15 Minutes
Hunter Properties HP Medallion Operating Integrity • Financial Transparency • Established 1991

What Does Your Management Fee Get You at HUNTER PROPERTIES?

Our management fee covers comprehensive asset stewardship: tenant communications, rent collection, 24/7 emergency dispatch, certified trades, strict ordinance compliance, and total financial transparency. We never treat repairs as a profit center, passing through trade work at exact wholesale cost with original receipts attached so your capital stays where it belongs: in your building.

Hunter Properties HP Medallion Resident Operations Desk • AppFolio Portal • Complete Audit Trail

Handling All Tenant Calls, Questions & Requests via AppFolio

We handle all tenant calls, questions, and requests so owners never have to field a single interruption. We encourage tenants to contact us directly via AppFolio where everything is recorded: messages, inquiries, photos, and maintenance work orders. Landlords can easily log in to review this full audit trail at any time, while our dedicated Chicago team handles everything from intake to completion.

Direct Triage

100% Tenant Calls & Requests Handled

From emergency maintenance to everyday leasing inquiries, our Chicago operations team answers and manages every incoming call and message. Landlords never get disturbed.

AppFolio Portal

Everything Recorded in AppFolio

We funnel tenant communications through the AppFolio Resident Portal. Every question, issue, timestamped photo, and technician note is permanently logged in a secure audit trail.

Owner Review

Landlords Easily Review In Real Time

Owners enjoy total transparency without operational friction. Open your AppFolio Owner Portal anytime to review tenant tickets, work order resolutions, and zero-markup invoices.

Hunter Properties HP Medallion Operating Integrity • Strict Ordinance & Code Compliance

Keeping you compliant.

Chicago's local laws are ever changing. Hunter Properties ensures you're covered with local governmental ordinances and mandates, so a rule change in City Hall does not become a violation on your building.

01

Leases that track the law

BlueMoon leases on every new signing and renewal, updated as Illinois and Chicago requirements change. RLTO summaries, disclosures and notices go out with each lease.

02

Deposits and interest

Security deposits and move-in fees handled to the city's rules, including annual interest and the receipts and timelines the ordinance requires.

03

Building and life safety

Smoke and carbon monoxide detectors, heat-season minimums, porch and facade inspections, and city registrations tracked on a calendar, not remembered.

04

Fair housing and notices

Applications, screening and notice periods run to federal, state and city fair housing law. Members of the Chicagoland and National Apartment Associations, so changes reach us before they reach you.

The ordinance changes. Your exposure does not.
Read Chicago RLTO Guide →
Dedicated Hunter Properties Master Tradesman Performing In-Unit Maintenance
50+ In-House Master Tradesmen
In-Unit Plumbing & Mechanical Service • Active Chicago Portfolio $0 CONTRACTOR MARKUP
Mutual Win-Win Operating Standard

Fair on All Fronts: Higher NOI for Owners, Dignified Care for Tenants

Traditional management companies rely on 15% to 25% contractor surcharges, turning your emergency repair into their bonus. We inverted the model 35 years ago:

Zero Contractor Markups ($0 Surcharge)

All parts and specialized vendor labor pass through at exact wholesale cost with original receipts attached.

Sub-15 Minute Emergency Response

Our permanent 50+ trades fleet handles plumbing, boilers, electrical, and carpentry with rapid dispatch.

Resident Dignity & Pride of Place

Courteous, vetted technicians treat tenants with respect, driving record lease renewals and near-zero turnover vacancy.

Hunter Properties HP Medallion In-House Trade Ecosystem • Direct Wholesale Pass-Through

50+ In-House & Vetted Trade Specialists

Our permanent trades fleet handles mechanicals, envelope restoration, unit turnover, and legal protection. No middleman markup on any trade.

Tuckpointing

Certified scaffolding crews performing lime-mortar grinding, parapet rebuilds, lintel replacements, and Chicago Façade Ordinance compliance.

Roofing

Commercial flat roofs, modified bitumen, EPDM rubber membranes, coping stone flashing, and preventative pre-freeze drainage inspections.

Windows & Doors

Vintage double-hung restoration, energy-efficient replacements, heavy-duty commercial entryways, and secure electronic key-fob hardware.

Porches

Full compliance with the Chicago Porch Ordinance. Heavy timber rebuilding, steel reinforcement, structural joist retrofits, and annual safety audits.

Electrical

Panel upgrades, conduit distribution, common-area LED retrofits, intercom entry systems, and building-wide circuit load balancing.

Plumbing

Sub-15 minute emergency dispatch for frozen pipes, main stack hydro-jetting, catch basin pumping, riser repairs, and low-pressure steam boiler calibration.

Elevators

Hydraulic and traction passenger elevator servicing, city test certification, motor rewinding, cab modernization, and 24/7 trapped-passenger response.

Rehabs

High-velocity unit turns: quartz countertops, modern 42-inch shaker cabinetry, designer tile backsplashes, and contemporary paint schemes driving record rents.

Carpeting & Floors

Refinishing 100-year-old Chicago oak and maple hardwoods, luxury vinyl plank (LVP) commercial installs, and high-traffic corridor soundproofing.

Extermination

Proactive, scheduled building-wide pest eradication, preventative exterior barrier treatments, and immediate single-unit containment.

Attorney / Eviction

Dedicated Chicago RLTO legal counsel on retainer. Strict statutory notices, 10-day demand filings, lease defense, and rapid eviction execution.

Concrete

Sidewalks, entry steps, gangways, lightwells, basement slab repairs, and CDOT right-of-way compliance ensuring pedestrian safety and code standards.

Hunter Properties HP Medallion 24/7 Live Dispatch • Chicago Central Operations Desk

A Real Person Answers 24/7. Technicians on Site in Minutes.

When an emergency happens at 2:00 AM, an automated phone tree or remote answering service is catastrophic for a multifamily building. Our dispatchers answer immediately around the clock and roll certified technicians with master keys across all Chicago corridors.

24/7 Live Chicago Dispatch Desk Operator Answering Emergency Calls
24/7 Live Human Dispatch

A Real Chicago Dispatcher Answers Every Call

Stationed at our central Chicago dispatch desk, our dispatchers answer around the clock. Every emergency call is triaged in seconds and immediately routed to certified on-call trades.

Skilled Hunter Properties Maintenance Technician Repairing Plumbing
$0 Contractor Markup Standard

Certified In-House Technicians on Site in Minutes

Our dedicated plumbers and maintenance technicians resolve in-unit issues quickly and correctly. All labor and parts are billed at true wholesale cost with zero markups.

Hunter Heating Specialist Servicing Commercial Low-Pressure Steam Boiler
Vintage Mechanical Systems

Commercial Steam Boiler & Heating Diagnostics

Low-pressure steam balancing, burner controls, zone valves, and preventative winterization calibrated to protect buildings through Chicago sub-zero freezes.

Hunter Properties Central Operations Hub and Maintenance Fleet
Chicago Operations Center

Central Operations Hub & Trade Fleet

Fully equipped service vans and pre-staged parts inventory covering Lakeview, Lincoln Park, Ravenswood, Hyde Park, and Logan Square.

Hunter Tuckpointing and Masonry Crews on Chicago Building Scaffolding
Façade & Structural Safety

In-House Tuckpointing & Masonry Crews

Certified scaffolding crews performing lime-mortar grinding, parapet rebuilds, and lintel repairs to guarantee Chicago Façade Safety Ordinance compliance.

Grand Restored Pre-War Lobby with Carved Stone Fireplace Managed by Hunter Properties
Architectural Restoration

Pre-War Terrazzo & Fireplace Lobbies

Expert restoration of historic terrazzo flooring, Spanish Revival stone fireplaces, crown mouldings, and architectural vestibules that preserve asset value.

Dispatch Audit Trail

Actual Dispatch Protocol: 48-Unit Irving Park Multifamily Asset

Verified Incident Log • Incident #INC-2026-0882 • Chicago Central Operations Desk
Average Response: 14 Mins
Step 01 02:14 AM

Emergency Call Received

Resident reports dripping water from radiator connection. Live human dispatcher at central dispatch answers on 2nd ring and identifies exact shutoff valve.

Step 02 02:28 AM

Technician On Site

Hunter on-call plumber arrives in fleet service van at the Irving Park building, accesses mechanical room with master key, and isolates riser zone valve before water damages ceilings below.

Step 03 03:40 AM

Riser Repaired & Tested

Cast-iron pipe connection replaced, pressure tested to 15 PSI, and steam restored to the building before tenants awake. Water extraction completed.

Step 04 06:00 AM

Work Order Logged ($0 Markup)

Complete photo report, wholesale parts receipt ($84), zero contractor markup, and time-stamped labor bill posted to the owner's statement before banking hours.

Central Chicago Operations Desk. Serving All Chicago Corridors.

We don't manage Chicago buildings from a remote call center. Our trade fleet, service vans, pre-staged parts supply, and 24/7 central dispatch team are positioned for rapid deployment across all Chicago submarkets. When an emergency happens, our certified technicians are on site in minutes.

50+
In-House Trade Specialists
2,700+
Units Managed
24/7/365
Live Dispatch Team
Hunter Properties Central Operations Hub and Dedicated Trade Fleet
Hunter Properties HP Medallion Financial Transparency • AppFolio General Ledger

Real Income Statements, Not a summary somebody typed up.

Every month you get a cash flow statement and an expense report straight out of AppFolio. Because residents pay rent and file maintenance requests through the same system, what you are reading is the ledger. Ask about any line and we can show you the full itemized invoice behind it.

Exhibit A / AppFolio General Ledger Cash Flow

Sample Property

42-Unit Elevator Mid-Rise • July 2026 Monthly Statement
Direct Ledger Extract
Operating Income
Rent income47,935.00
Laundry income767.54
Lease processing fees320.00
Prepayments(1,140.00)
Total operating income $47,882.54
Net Operating Income Revenue $47,882.54 − Expense $12,898.36
$34,984.18
97.6%
Occupied at Statement Date • 42 Units Stabilized

One unit vacant and already rented, one on notice. Both visible to you the week they happen, not at quarter end.

Operating Expense (13 Itemized Line Items)
Management fees2,807.70
Elevator fees & repairs2,444.50
Painting & decorating1,740.00
Electrical repairs1,510.00
Maintenance1,400.00
Gas860.17
Exterminating750.00
Scavenger482.48
Telephone294.16
Electricity250.02
Landscaping194.00
Supplies & materials88.64
Filing fee76.69
Total operating expense $12,898.36
SAMPLE PROPERTY ADDRESS AND RESIDENT NAMES REMOVED • DEBT SERVICE AND OWNER DISTRIBUTIONS EXCLUDED • FIGURES FROM A REAL APPFOLIO STATEMENT FOR ONE MONTH ON ONE HUNTER-MANAGED BUILDING
Hunter Properties HP Medallion Vintage Asset Specialization • 64 Chicago Properties • 35 Years Operating Track Record

We Specialize in Chicago's Classic Multifamily Properties

Chicago's brick and limestone apartment buildings demand specialized mechanical and structural care: steam boilers, parapet tuckpointing, limestone lintels, and hydraulic elevators. We know every system because we have owned, operated, and managed them for 35 years.

Classic Chicago Courtyard Multifamily Complex with Hunter Properties Plaque Core Specialty

Limestone Courtyard

24 to 72 Units • Buff Brick & Limestone

Chicago garden courtyards provide strong tenant retention and high density, but require precise boiler balancing and proactive roof and drain management.

  • Boilers: Low-pressure steam balancing with digital outdoor cycle sensors
  • Turnovers: 5-day punch list & hardwood refinishing
Chicago Beaux-Arts and Glazed Terra Cotta Multifamily Building Managed by Hunter Properties Vintage Classic

Terra Cotta Walk-Up

12 to 36 Units • Glazed Terra Cotta

Classic red-brick walk-ups with ornamental terra cotta details. Requires strict Chicago façade safety compliance and proactive parapet tuckpointing.

  • Masonry: In-house scaffolding and lime-mortar grinding
  • Cornices: Annual structural safety inspection
Chicago Pre-War Elevator Mid-Rise Historic Building Managed by Hunter Properties High Density

Elevator Mid-Rise

40 to 120 Units • Pre-War Elevator

High-density corridor assets with terrazzo lobbies and central elevator shafts. Demands volume elevator service contracts and package automation.

  • Elevators: Bi-monthly preventative mechanical testing
  • Lobbies: Terrazzo restoration and electronic key fobs
Hunter Properties HP Medallion Service Footprint • 20 Submarkets Across 9 Dedicated Corridors

Chicago Neighborhoods We Service: 20 Dedicated Submarkets

Every Chicago neighborhood has distinct tenant demographics, vintage heating nuances, and rent elasticity. From lakefront courtyard complexes to vintage walk-ups, explore our dedicated submarket management corridors across Chicago:

Historic Landmark

Old Town

Victorian brick rowhouses, classic walk-ups, and boutique mid-rises adjacent to Wells Street.

Historic North Side
North Side Prime

Lincoln Park

High-equity brownstones, luxury 3-flats, and vintage courtyards commanding premier market rents.

Prime Multifamily Hub
Lakefront Corridor

Lakeview

Pre-war elevator mid-rises, classic walk-ups, and year-round high occupancy near the lake.

High-Density Vintage
High-Yield Multifamily

Uptown & Buena Park

Historic 50+ unit courtyards and vintage elevator mid-rises with value-add repositioning upside.

Lakefront Transit Hub
North Lakefront

Edgewater & Andersonville

Vintage lakefront mid-rises and classic brick courtyards steps from Lake Michigan and CTA Red Line.

Lakefront Multifamily
Operations HQ

Ravenswood & North Center

Pristine tree-lined brick walk-ups with rapid 15-minute emergency trade dispatch from Addison St.

Central Trades Dispatch
Lakefront & Loyola

Rogers Park

Highest concentration of vintage courtyards with Loyola academic lease synchronization.

University Corridor
Far North Vintage

West Ridge

Substantial brick courtyards and classic 2-flats with stable family tenancies and low turnover.

Far North Hub
North Branch Corridor

Albany Park & North Park

Dense vintage courtyards near North Park University and CTA Brown Line with dependable yields.

North Branch Hub
Northwest Transit

Irving Park & Old Irving

Historic 48-unit multifamily assets, courtyards, and walk-ups with Blue Line and Metra access.

Northwest Historic
Established Assets

Budlong Woods & Archer Heights

Solid brick residential buildings, garden apartments, and multi-units with reliable neighborhood cash flow.

Stable Portfolio Care
Northwest Value Belt

Belmont Cragin & Portage Park

Dense brick walk-ups and mixed-use commercial-residential corridors delivering strong cash yields.

High Cash-Flow Hub
Near Northwest

Wicker Park & Bucktown

Prime historic greystones, designer walk-ups, and boutique conversions commanding premier rents.

High-Rent Creative Hub
Boulevard District

Logan Square & Avondale

Historic boulevard greystones and rapid unit turns driving rent growth along the Blue Line.

Northwest Corridor
West Town Corridor

Noble Square & West Town

Vintage brick walk-ups and boutique multi-units minutes from the Loop with strong executive demand.

Near-Loop Vintage
Downtown Adjacent

River West & West Loop

Heavy-timber lofts, brick conversions, and luxury walk-ups commanding record price-per-square-foot.

Top-Tier Metro Rents
Lower West Side

Pilsen

Vibrant historic masonry walk-ups and creative lofts with fast leasing velocity and appreciation.

Dynamic Cultural Hub
Transit Gateway

Jefferson Park

Classic multifamily buildings and vintage brick assets with direct Blue Line and O'Hare access.

Transit Hub Assets
North Shore Suburban

Skokie

Well-maintained garden apartment communities with high occupancy, top schools, and low vacancy.

Suburban Multifamily
Institutional Lakefront

Hyde Park

Pre-war elevator mid-rises and UChicago academic leasing synchronization with year-round retention.

University Corridor
Hunter Properties HP Medallion Investor Knowledge Center • Legal, Operational & Financial Resources

Institutional Resources for Chicago Multifamily Owners

Access actionable intelligence, legal compliance handbooks, and interactive financial models built specifically for vintage Chicago apartment building investors:

Operational Contrast • Invoice Transparency

Where Does Your Maintenance Budget Actually Go?

Compare how a standard $3,800 commercial boiler pump rebuild is billed under Hunter's 100% wholesale pass-through model versus standard 15% to 25% contractor surcharges.

Hunter Properties HP Medallion The Owner Operator Standard

Hunter Properties

Active Chicago owners who never profit on repairs with 100% direct wholesale pass-through.

Case: Commercial Boiler Pump Rebuild 100% Wholesale • $0 Markup
Wholesale Cost $3,800.00
Hunter Markup $0.00 (Zero)
Total Billed $3,800.00
Result: You save $950 on this single repair
  • $0 Markup on All Repairs: 100% direct wholesale pass-through on mechanical, plumbing, masonry, and turns.
  • Transparent Invoices & Photos: Original vendor receipts and time-stamped work photos attached to every report.
  • Live 24/7 Human Dispatch: Stationed at Chicago operations desk; certified emergency trades rolled immediately.
  • 50+ In-House & Vetted Trades: Dedicated plumbers, boiler techs, and turnover carpenters ready without markups.
• The Hidden Surcharge Model

Standard Property Managers

Treat maintenance as a profit center, adding 15% to 25% contractor markups to owner bills.

Case: Commercial Boiler Pump Rebuild +25% Markup Added
Subcontractor Bill $3,800.00
Manager Surcharge +$950.00 (+25%)
Total Billed $4,750.00
Loss: You lose $950 pocketed in management markup
  • 15% to 25% Contractor Markups: Routine repairs inflated before hitting your statement, penalizing upkeep.
  • Obscured Lump-Sum Billing: Generic "repairs" entries with zero vendor receipts, hourly rates, or photos.
  • Third-Party Answering Services: Remote call centers unfamiliar with your boiler room or shutoffs, causing delays.
  • Outsourced Retail Subcontractors: No dedicated trades; random retail vendors dispatched and marked up to you.
Hunter Properties HP Medallion Owner Knowledge Base • Regulatory Handbooks & Strategic Tools

Essential Chicago Multifamily Guides & Tools

Practical operating intelligence, municipal code summaries, and interactive ROI models developed over 35 years of active Chicago ownership.

Contractual Security

The 6 Institutional Multifamily Guarantees

Discover our six contractual commitments: $0 maintenance markup pass-through, 15-minute live emergency dispatch, zero long-term lock-in, and direct Roman Serra access.

View All 6 Guarantees →
Interactive Modeling

Multifamily Markup & Equity Calculator

Model your exact annual savings under Hunter's wholesale pricing, forecast 5-year cumulative cash retained, and calculate new equity created at market cap rates.

Launch Interactive Tool →
Legal Compliance

Chicago RLTO Compliance Handbook

Complete guide to Municipal Code Chapter 5-12: security deposit escrow traps, statutory 2x penalties, mandatory lease disclosures, and the 48-hour entry rule.

Read Legal Handbook →
Mechanical Standards

Chicago Heat Ordinance Guide

Mandatory temperature rules (Sept 15 to June 1), $1,000/day fine schedules, and technical steam boiler balancing protocols for vintage radiators.

Read Heating Guide →
Operating Heritage

About Roman Serra & 50+ In-House Trades

Learn about our 35-year Chicago track record since 1991, our dedicated trade fleet, and why in-house trades outperform third-party brokerages.

Meet Leadership →
Executive Consultation

Confidential Portfolio Operating Review

Schedule a one-on-one consultation with Roman Serra to review your rent roll, audit current contractor markups, and structure a guaranteed management agreement.

Request Principal Review →
Hunter Properties HP Medallion Executive Leadership • Direct Partner Access

Experienced Leadership. Direct Partner Access.

When you entrust your multifamily portfolio to Hunter Properties, you deal directly with principals who have spent over 30 years buying, renovating, and managing Chicago apartment buildings.

Roman Serra, Principal of Hunter Properties Chicago
Roman Serra
Principal of Hunter Properties
Roman Serra, Principal of Hunter Properties. Over 15 years directing Chicago multifamily operations, capital historic renovations, and portfolio asset management, backed by Hunter's 35-year founding heritage.
Hunter Properties HP Medallion Direct Principal Consultation • Roman Serra Portfolio Review

Request a Management Proposal

Speak directly with Roman Serra to evaluate your Chicago multifamily portfolio, audit your current repair costs, and calculate your savings under our $0 contractor markup model.